Declaring My Resolutions

Declaring My Resolutions
January 9, 2018 Layla Shea

This year I’m trying something new. Instead of trying to make personal resolutions for the new year, I’m making some professional ones. This list was developed based on reflection of what has helped Upwords continue to grow year over year for nearly a decade (yes – it’s a milestone year for us!). These four principles have helped shape Upwords and we plan to bring them into 2018 and beyond.

  1. Push boundaries:

    • Both personally and professionally we grow when we get outside of our comfort zone. I believe if we are not constantly improving and seeking new areas to explore, we are not just stagnating but actually moving backwards as those around us will undoubtedly be moving in new directions, eventually leaving us behind. Upwords ventured into some new (and sometimes scary) territories this year, which we have learned from immensely. Pushing boundaries doesn’t have to mean completely changing how we do business, it can be as simple as asking the questions that we might be afraid to ask.
  1. Learn something new:

    • Younger generations will be training for jobs that don’t exist today. We can’t expect to continue to push boundaries (Resolution #1) without constantly seeking out and learning new things. This learning can be formal, through reading, training and education. It can also be informal by recognizing that every person we interact with has the potential to teach us something new. Every client, business partner, supplier and even every participant in our qualitative research studies can help us see something in a different way.
  1. Collaborate:

    • We learn so much more when we share our ideas and knowledge with others. New doors open from collaborative conversations and relationships. We often see that giant leaps forward are made when learnings from different disciplines come together. Thanks to our highly collaborative philosophy, Upwords saw impressive growth over the past few years. These collaborations keep us on our toes and more often, help us learn new things (Resolution #2) and push us into new and interesting places (Resolution #1).
  1. Seek balance:

    • While learning and growing professionally is important we all need to find balance in our personal, physical and spiritual lives as well. We not only need to do this for ourselves but also encourage those working with and for us to do the same. Everyone has a personal struggle. Within our relatively small Upwords team, in 2017 we’ve dealt with two team members moving to new cities, aging and/or death of parents, tragic deaths within extended families, a pet that was hit by a car (but survived!), sick children when we as parents had absolutely no time for sickness and the list goes on. It was critical for us to be able to lean in and support each other during these times. While I’m still working on trying to carve out a bit more personal ‘me’ time (yes, I have been trying this for almost a decade) it’s actually written into our business plan now so that culturally, we’re encouraging this together.

For those of you who know me or my team members, please hold us accountable to our resolutions! Help the Upwords team by pushing and challenging our thinking, teaching us, collaborating with us and understanding that while we work hard and often on incredibly tight deadlines, on occasion we need to take a bit of time off to recharge. You might even have to remind us to do that! We’d love to hear of any professional resolutions you’re willing to declare publicly.



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